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New This Season
Enjoy these soft essentials for your next outdoor journey.
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What kind of world do you want to explore?
At Herschel Supply, we change the way people move through their world. But what about the world they move through?
As a brand built for Creatives by Creatives, our impact on our community and the planet is important to us. Everything inside our business impacts the world outside it. So, we’re on a journey to do better.
Climate Journey
We’re on a journey to reduce our climate impact, to keep the world worth exploring for generations to come.
Our 2021 carbon footprint
We measured our 2021 carbon footprint and set a science-based target to reduce it.
Switching to renewable energy
We started matching 100% of our electricity consumption from our owned and controlled operations with energy attribute certificates (EACs). EACs support renewable energy facilities and are recognized by all major sustainability reporting initiatives. We’ll keep doing this, and source renewable electricity directly where we can.
Conscious Products
We’re introducing circular principles, innovating more sustainable processes, using better materials, and extending the life of our products.
For a lifetime, not a season
We make timeless pieces for a lifetime of journeys — designed to be used again and again.
More recycled fabrics
In 2021, we launched our Eco collection, using 100% recycled fabrics made from post-consumer water bottles. By 2024, almost all of our bags will be made with recycled fabrics.
Less waste, more innovation
We’re making products using recycled materials and responsible product labels certified by the Forest Stewardship Council. We’re introducing QR codes in place of physical product tags and digital samples instead of physical samples. Under our Limited Lifetime Warranty, we’re also working on introducing repair services, so you can take our products on a lifetime of journeys.
Craftspeople & Supply Chain
A world worth exploring is one where people are treated fairly. We’re working to ensure this happens at every point along our supply chain.
• In 2021, we joined the Sustainable Apparel Coalition (SAC), an industry alliance working to reduce environmental impact and promote social justice throughout the global value chain.
• We use the Higg Index, a suite of impact assessment tools developed by the SAC, to better understand and improve our environmental and social impact
• Since 2015, our manufacturing Code of Conduct and third party facility audits have kept us true to our values
Creative Communities
We help Creatives put themselves out there by supporting their journeys, whoever they are and wherever they’re headed.
We've Got Your Back™
Since 2020, we’ve donated over $1,000,000 worth of products to our communities.
Supporting Future Creatives in 2022
• Over $215,000 CAD donated in support of creative education and local causes.
• $16,320 CAD raised for under-resourced creatives.
• We ran a backpack competition for high school students — two finalists were awarded a $10,000 scholarship and a trip to Herschel Supply HQ to bring their design to life.
• On Giving Tuesday, a portion of proceeds went towards art education for youth in under-resourced communities.
Company Culture
Every creative solution starts with people. We invest in our team’s personal and professional development, so they can bring their whole selves to work.
Creating a culture of connection and wellbeing
We run a variety of programs to help our team of Creatives thrive at work, including a run club, yoga classes, Lunch & Learn sessions and a book club that spotlights diverse authors. Sick leave can be used for physical and mental health.
Inclusion is non negotiable
We prioritize anti-oppression and equal opportunity across our business.
Our Diversity, Equity and Inclusion Advisory Council raises the bar on our culture of inclusion, both within our business and surrounding communities. They advise and advocate on policies to make our workplace more equitable and inclusive, and organize events to raise awareness of key DEI topics.
We also give everyone an extra paid day off each quarter to pursue creative endeavors, or spend on personal, religious or cultural events.
© 2023 Herschel Supply Company
Shipping
Estimated shipping times:
| Shipping | Price | Time |
|---|---|---|
| Standard Ground | Free | 5-7 Business Days |
| Express | €10 | 3-5 Business Days |
Warranty
We stand behind the quality of our products with a comprehensive warranty program — our guarantee that every Herschel Supply item is free of material and manufacturing defects. To complete a warranty claim, click the link below.
Returns
30 Day Return Policy
- • Not quite right for you? No problem — Our 30 Day Return policy gives you time to make sure the item you purchased is perfect for all the journeys you’re taking.
- • Customers are responsible for all shipping expenses on the return of Herschel Supply products. Visit our Return Fees section for details.
- • Returned items must be unused and unwashed with the original tags attached.
100 Day Return Policy
- • Not quite right for you? No problem — Our 100 Day Trial policy gives you time to make sure it’s perfect for all the trips you’re taking.
- • Customers are responsible for all shipping expenses on the return of Herschel Supply products.
- • Returned items must be unused with the original tags attached.
- • Our 100 Day Trial policy is void if your luggage has been used in transit.
- • *This policy only applies to our range of Herschel Heritage™ Hardshell Luggage.
Return Fees
- • Please note, you are responsible for organizing your return shipping and covering all expenses incurred during the return process.
- • All items must be returned unused, unwashed and with the original tags attached.
- • Once returned, the condition of the product is left to the discretion of Herschel Supply.
- • Refunds will be issued to the original method of payment.